Quiet Disempowerment     Automating decisions feels like progress.   But when you take decision-making power away from people, you take away the brain’s greatest strength: its ability to imagine, adapt, and create what comes next.    MIT Media Lab researchers found that engagement drops sharply when people lose control, even when outcomes improve.    Across multiple studies, perceived loss of autonomy was associated with a 30-40 percent decline in engagement. Not because peop

The Danger of Automation Bias  Somewhere between adolescence and adulthood, we learned that “because I said so” was not a real answer. We questioned it. We pushed back. We wanted to understand why. That instinct was not a rebellion. It was learning. It was the beginning of judgment. Yet today, in many organizations, that same question has quietly disappeared. “The system says so." “The model recommends it." “The data is clear.” The conversation ends.   Accuracy Isn’t the Same

Today, we recognize Juneteenth, the day in 1865 when freedom finally reached the last enslaved people in Galveston, Texas, more than two...

Last week, I had the honor of speaking at the Women Veterans Engage   Conference - Colorado Springs , a powerful gathering of women...

As we celebrate the holidays, we hope this season brings peace and joy to you and your loved ones. We also recognize that December can be...